- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
I have been going to these guys for about 15 years. They are honest and don't overcharge. Direct communication, fast and dependable service. I can highly recommend to other independent women who need a knowledgeable, trustworthy and affordable mechanic they can out on when needed.
Outstanding service, people, and expertise! I called and Whalen personally helped my daughter who needed a trust worthy mechanic near where she lives. Fixed the problem and followed up to make sure we’re all set - real pros!
